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Terms and Conditions
RETURNS, CANCELLATIONS AND REFUNDS.
We want you to be 100% satisfied with your experience at Pets Pantry. If you aren't happy with something you purchased, please return it. A contract of sale will be deemed to exist between Pets Pantry and you (the customer) from the time that the goods are prepared for despatch from our shop. You should therefore be sure that you read and understand the following.
You have the right to return goods for any reason whatsoever up to seven days after receipt.
If you are returning goods because they are faulty or because of an error on our part we will gladly give you a 100% refund including carriage costs.
However, if the product is what you ordered we will deduct the carriage charges from your refund and you will be responsible for paying return carriage charges. In addition, if the goods have had to be especially ordered or adapted by us then we reserve the right to charge a 25% restocking fee.
If your package arrives damaged please report it to us immediately. You must also report any damaged packages to the carrier at the time of receipt. We cannot issue a refund for any damaged product, or carriage charges for that product, if both of these procedures have not been followed.
We refund carriage costs only if the return is a result of our error. If you decide that the product was a mistake on your part the item's postage must be paid by you to return it.
You can cancel your order by telephone before it is shipped and, unless the goods have been made or altered to your specifications, you will not incur any charge.
If you are returning an item, please let us know the reason for the return.
PRIVACY POLICY.
At Pets Pantry we are committed to protecting and respecting the privacy or all our customers and visitors.
The information collected from customers when signing up is used for billing and administration purposes only and will be kept confidential.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
In order for us to provide the best possible level of service, we need to gather certain information. When you order with us and set up an Internet account, we will ask you for some general information, including:
Your name
Email address
Mailing address
Delivery address
Credit card details
Contact details
We protect the privacy of this information using highly secure, password-protected servers. The information you provide will be kept confidential and used to support your customer relationship with Pets Pantry. It will help us to maintain your account and alert you to new products, special offers and services, as they become available.
SECURE ONLINE PAYMENTS
Accepted Credit/Debit Card:
American Express
Mastercard
Visa
Electron
Delta
Switch
Solo
Maestro
If you wish to pay by Credit or Debit Card you should select this option at the checkout. All information you enter is encrypted using 128 bit encryption.
YOUR CARD WILL NOT BE CHARGED UNTIL THE GOODS ARE DISPATCHED.
OFFLINE PAYMENTS BY CARD
At the Checkout stage of the transaction you should select the 'Pay Via Telephone" option as your payment method. and then continue with the checkout process. You will receive an e-mail from us acknowledging the order.
Do not send your card details by unencrypted e-mail.
When you call us we will confirm the order, availability of stock etc., and we will take your card details at that time.
Your card will be not be charged until the goods are despatched.
PAYMENT BY CHEQUE
Customers may also pay by cheque. At the Checkout stage of the transaction, you should select the 'Pay Via Cheque" option as your payment method. You will then receive an e-mail from us acknowledging the order and providing you with an order number.
You will need to post your cheque to us at:
Pets Pantry
Guildford road
Rowly
Cranleigh
Surrey
GU6 8PG
Please write your name and address and order number on the back of the cheque.
Goods will be dispatched immediately if a Postal Order is received but goods will not be dispatched until a cheque has cleared.
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Promotion 1 |
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Special Offers |
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James Wellbeloved 15kg Adult Lamb and Rice
RRP £45.45
Our Price - £42.99
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